Contacting the Doctors by Telephone
If you need to speak to a doctor please ask a receptionist to arrange this for you. It is helpful if you are able to tell the receptionist why you need to speak to the doctor. The doctors usually make telephone calls to patients between 10:30 and 11:00 on weekday mornings so please try to call us before 10:30 am to request a telephone consultation. Our reception telephones are switched over to the emergency service between 12:30 and 1:30 each lunchtime so please do not ring during this hour if your call is not of an urgent nature.
Ask for a Home Visit
We receive many hundreds of requests each year for home visits. It helps us if you can come to the surgery whenever possible as we can treat and investigate more effectively here, but if you are too ill to travel we will visit. Please ring the surgery before 10.00am on 01452 840228 if you need a home visit. The receptionist will ask for some simple information about your symptoms. This is to help the doctor determine an order of priority for visits.
For absences up to 3 days, no state certificate is required. Between 3 and 6 days a “Self Certificate” should be completed, available from your employer or you can download a copy here. After an absence of seven days or longer, you require a certificate, completed and signed by a doctor. Your Self Certificate is a legally binding document and so your employer should not require additional GP evidence. If he/she does require further evidence it becomes a private issue with fees payable and quite possibly written request and signed consent.
Obtaining a Test Result
There is a huge annual throughput of tests, well into four figures. We, therefore, must insist that all patients obtain their results themselves and not just assume results are normal because they have not heard from us. Usually, a phone call after an appropriate length of time, late morning or in the afternoon (by the patient) will suffice. The receptionist will be given an appropriate message by the GP who would have commented on the result.
The Out-Of-Hours Service is provided by the South West Ambulance Foundation Trust and covers the period between 18:30 and 08:00 Monday to Friday and 24 hours at weekends, Bank and Public Holidays. Patients should call 111 when the surgery is closed to contact this service.
Access for the Disabled
There should be no problem for those in wheelchairs but please take care. The toilet in the foyer is large enough to accommodate a wheelchair and there are no steps to negotiate within the surgery. Should you require assistance please do not hesitate to ask a member of staff.
Violence and Abuse
The Practice reserves the right to request the Primary Care Trust to take over patient responsibility in cases of violence and severe abuse towards members of the surgery team.
Comments on Practice Services
We welcome any comments, complaints or commendations you wish to make about the Practice’s services. We see it as an essential element of maintaining a patient friendly surgery.
Please contact the Practice Manager.
For those travelling abroad, the destinations have become more interesting and adventurous. With this in mind, the surgery has recently reviewed the way that we see patients for travel advice. Often the advice and vaccines required have become as complex as the travel arrangements themselves and therefore we have tried to streamline our travel consultations to reflect this.
We will require patients who are travelling abroad and require a travel consultation to seek advice from the surgery at least 6-8 weeks prior to travel. You will need to obtain and complete a pre-travel questionnaire form. The form can be accessed by clicking on the link below or a hard copy can be obtained from reception. The completed form must be returned to the surgery for the Practice Nurse to review.
The nurse will discuss the travel requirements with a GP and then the patient will be informed of the decision regarding appropriate travel information and vaccinations required.
An appointment will be arranged to see the Practice Nurse at the surgery. Occasionally the advice given may be to refer the patient on to a professional travel clinic, particularly if the travel requirements are considered to be complex. We will also ask you to seek help from a professional travel clinic if you are within two weeks of your departure and the surgery does not have a suitable appointment available. The surgery will provide details of various clinics that can be attended for expert advice regarding travel requirements.
General advice to travellers is widely available from travel agents, chemists, the surgery or the Internet (eg BBC online Health).
Useful links for travel: